We want you to be thrilled with every purchase from [Your Store Name]. As a dropshipping store, our returns process works a little differently, but we’re committed to making it as smooth as possible. Here’s what you need to know:
Eligibility: We accept returns for items that arrive damaged, defective, or significantly different from their description. Please notify us within 14 days of delivery to start the process.
Non-Returnable Items: Due to the nature of dropshipping, we cannot accept returns for change-of-mind purchases unless explicitly stated. Custom-made or personalized items are also non-returnable.
How to Request: Reach out to us at [Your Email Address] with your order number, a description of the issue, and photos (if applicable). We’ll respond within 2-3 business days with next steps.
Return Process: If approved, we’ll provide a return shipping address (typically our supplier’s warehouse). You may be responsible for return shipping costs unless the error is ours. Once received, we’ll process your replacement or store credit within 7-10 business days.
Exchanges: Prefer a replacement? We’ll coordinate with our supplier to send a new item, subject to availability, after the original is returned.
Lost or Delayed Shipments: If your order doesn’t arrive within the estimated delivery window, contact us—we’ll investigate and offer a reshipment or alternative solution.
We’re here to ensure you’re happy with your order, so don’t hesitate to get in touch with any concerns!